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Braintrust Internal Docs

System Manager Workflow

As a System Manager, you have the broadest view of the platform - sessions, assessments, progress reports, and growth reports across the board. A lot of your work is behind-the-scenes account support and setup.

Read the overview below start to finish once, then come back to any section when you need the detail.

The Flow

  1. Assume Identity - seeing the platform the way another user does.
  2. Background Check Status Management - fixing an incorrectly set background check status.
  3. Clever Identifier Management - fixing a student’s Clever sign-in.
  4. District Faculty Management - setting up District Faculty accounts and Spark seat limits.

Assume Identity

Need to see the platform the way a Tutor, Student, Faculty member, or Instructor sees it? Assume Identity lets you log in as them for troubleshooting. It’s meant for support situations only, not everyday use.

Background Check Status Management

If a Tutor’s background check status was set incorrectly, you can fix it. You can change the status from any state other than Verified, for example switching a mistaken “Not Cleared” back to “Approved.” Once a check is Verified and Approved, though, it’s locked and can’t be edited anymore.

Clever Identifier Management

If a student is having trouble signing in through Clever, you can check and update their Clever ID from their Access Token page - any changes take effect right away for future sign-ins. Clever’s Instant Sign-In also has its own dedicated link, so students just see a simple loading screen while it works.

District Faculty Management

You’re the one who sets up District Faculty accounts. From a district’s Details page, you can add a new District Faculty member, assign them to the specific schools they should have access to (they can only see data for schools they’re assigned to), and see everyone’s role at a glance in the Role(s) column.

For districts using Spark, you can also set a limit on how many Instructors a district can have. If someone tries to add an Instructor past that limit, they’ll see a warning - you can choose to continue anyway, but District Coordinators can’t. If a district is already over its limit, say because you lowered it, a badge shows up on the district page until it’s back in range. Nobody gets removed automatically.

More will be added here as we work through the rest of the Product Hub.