Tutor Coach Workflow

As a Tutor Coach, you guide Tutors on how to get the most out of the system and teach effectively, from their first launch call through the life of an engagement.

Read the flow below start to finish once, then come back to any phase when you need the detail.

The Flow

1. Launch - the first live call and getting office hours access set up.
2. Early Weeks - checking that a Tutor’s first sessions are on track.
3. Ongoing Coaching - keeping an eye on performance over the life of an engagement.

Launch

Once a Tutor is matched to an engagement, they’re invited to a live launch call and given access to drop-in office hours. Follow up with anyone who hasn’t signed up for a launch call, so nobody starts an engagement without one.

Early Weeks

In a Tutor’s first couple of weeks, check that assessments were given correctly, that progress reports are accurate and on time, and that assigned lessons make sense for where students tested. Follow up with Tutors directly, whether that’s a quick “great job” or specific areas to improve.

Ongoing Coaching

From there, keep an eye on how each Tutor is doing: review Tutor Fidelity Reports weekly, check in on session history and student activity data, and schedule 1:1 meetings when a Tutor’s ratings dip or a pattern needs addressing. Log anything worth tracking so the whole team can see the history.

More will be added here as we work through the rest of the Product Hub and the School Flow doc.