Tutor Support Workflow

Tutor Support is the team Tutors go to with technical questions and day-to-day requests, like “how do I open the drawer during a session?” or “how can I see the live results of an Activity my students did?” Beyond answering questions, you also handle a handful of recurring account and session tasks.

Read the overview below start to finish once, then come back to any section when you need the detail.

The Flow

1. Support Tickets - answering the questions Tutors send in.
2. Session and Schedule Requests - publishing assessments, no-shows, and substitutes.
3. Profile Management - keeping the Tutor Tracker current and managing profiles.

Support Tickets

Tutors submit questions through a support form, which creates a ticket for you to work through.

Session and Schedule Requests

You publish assessments once a school’s students are uploaded, add extra no-shows to a Tutor’s group when approved, and arrange substitutes for online sessions when a Tutor can’t make it.

Profile Management

You keep the Tutor Tracker up to date based on conversations with Tutors, and handle locking or archiving a Tutor’s profile, whether that’s part of parting ways or by the Tutor’s own request. When Recruiting is unavailable, you also cover profile approvals and background check follow-ups as backup.

More will be added here as we work through the rest of the Product Hub and the School Flow doc.